Frequently asked questions

Shopping

Does Orfeu Coffee have a physical store?

Some partners resell our coffees in physical stores; to find out where to buy them, visit Where to Taste.

Another option is to buy here on our website. We have a wide catalog of coffees, olive oils, and accessories.

How can I change or return my purchase?

For modifications to your order, returns, or exchanges, please contact our customer service team via WhatsApp or email at atendimento@cafeorfeu.com.br.

You can also check information about Exchanges and Returns here.

How to get free shipping?

We have specific promotions with free shipping, we suggest you keep an eye on our website and subscribe to our newsletter to receive updates!

Payment

What are the available payment methods?

We accept payments via:

-Pix: we offer a 3% discount for this method;

-Bank Slip;

-Credit Card: with installments up to 3x;

-Gift Card

How to use the gift card?

The gift card is virtual and valid only on this website!

To make a purchase, simply use the Gift Card number and password during checkout.

The card can be used for multiple orders until the total value is reached. Additionally, you can supplement your payment with another method if the purchase amount exceeds the gift card balance.

We are not responsible for the sharing, loss, theft, or unauthorized use of gift cards.

How do I view my gift card information again?

To check your order, click on Login/Sign Up and access "My Orders."

If you want to share the gift card, you can select the desired sharing method on the same page to send it to whomever you wish.

Where can I check the balance and validity of my gift card?

You can check the validity, balance, and statement of your gift card here.

Simply fill in the fields: card number, password, captcha (type the word that appears in the image).

It is important to note that the gift card is valid for 180 days after purchase. It is possible to renew the gift card's validity period up to 30 days after its expiration, adding up to 30 days to the validity period. This operation can only be done once. It is not possible to use the gift card's balance after its expiration, nor will any remaining credits be refunded.

Products - Coffees

Which machines are the capsules compatible with?

Orfeu capsules were developed for use in Nespresso (except Vertuo) or Dolce Gusto machines, depending on the variation of each.

Check the capsules page for the blends available for each machine.

Are Nespresso®-compatible capsules sustainable?

Biodegradable and compostable capsules compatible with Nespresso® machines, when disposed of in organic waste and processed in the correct facility, completely degrade and turn into nutrients for nature. This transformation is possible because the capsules feature an exclusive bioplastic made from renewable and natural sources. All of this allows for complete biodegradation of the capsule within 4 months if directed to proper organic waste treatment.

Aluminum capsules, sold on the website starting in September 2023, are 100% recyclable. Orfeu has a Recycling Program that collects capsules at home. Here's how it works:

STEP 1: The consumer will save used capsules in a bag until they reach 70 units.

STEP 2: Then, they can contact Orfeu via WhatsApp: (11) 5184-3564 (there's an icon on the bottom right corner of the website) to schedule a home collection, which will be done via Correios (Brazilian Post Office).

STEP 3: The capsules will be sent to Orfeu's collection point, where they will be combined with capsules received from customers across Brazil, and then directed to the recycling center.

To learn more, click on Orfeu Recycling Program.

I'm having difficulty extracting the Nespresso® compatible biodegradable capsules from my machine, what could be the problem?

Our capsules are biodegradable, with a different encapsulation system than aluminum capsules, so we suggest that the machine is already heated before starting the extraction.

We want to ensure you have the best experience with our coffee, so we've provided a step-by-step guide for extraction below:

  1. Fill the reservoir more than halfway with water;
  2. Check that the capsule reservoir is full;
  3. Lift the lever all the way back for 2 seconds;
  4. Lower the lever and perform an extraction with water only.
  5. Insert the Orfeu coffee capsule and perform the extraction.

For machines that automatically eject the capsule:

  1. Turn on the machine;
  2. Wait for it to stabilize;
  3. Perform an extraction with water only;
  4. Check the amount of water coming out into the cup (40ml);
  5. After configuring it, perform the extraction with the Orfeu capsule.

It is important to perform a water-only extraction so that the machine heats up and has enough force to pierce the capsule.

What is the coffee dose for Nespresso® compatible capsules?

We suggest brewing into 40ml cups.

What are the benefits of Orfeu aluminum capsules?

Aluminum keeps coffee fresh, protecting its aromatic notes, body, sweetness, and acidity.

For decades, aluminum has been used to protect everyday food products – such as butter, chocolate, and coffee – from exposure to oxygen, moisture, and light.

Why are some capsule tops more swollen than others?

Each coffee has a different roast intensity and, consequently, a variation in the CO2 release time, which is the gas that makes the top layer swell. In the Roastery, the production and encapsulation time can vary, causing some capsules to have a more swollen top layer than others. Orfeu guarantees that this variation has no impact on quality, gas leakage, or capsule safety.

Does the coffee come into contact with the aluminum in the capsule?

Aluminum capsules have a food-grade protective lacquer, creating a safe barrier between the coffee and the aluminum. Therefore, the aluminum does not come into contact with the coffee.

How much caffeine is in an Orfeu aluminum capsule?

100% Arabica coffee has an average of 0.06g of caffeine per capsule.

Which machines are aluminum capsules compatible with?

Exclusively compatible with Nespresso®* machines.

*Third-party brand with no connection to Orfeu.

Why did Orfeu migrate to aluminum capsules?

Orfeu's purpose is to produce and provide Brazilians with one of the best coffees in the world. In our incessant pursuit of excellence, we are always evolving to deliver the highest level of quality to our customers.

Aluminum performs better in coffee extraction due to the mechanical resistance of its material to high temperature and pressure.

From a sustainability perspective, aluminum has a more developed recycling chain than the current composting chain. Furthermore, the reduction in the dimensions of transport boxes will result in savings in paper and fuel.

Is daily consumption of aluminum capsule coffee bad for you?

No, consuming coffee from capsules is not harmful to your health. What can be harmful is excessive coffee consumption, especially for some people who are more sensitive to caffeine.

Is aluminum coffee capsule bad for you?

No. The coffee does not come into contact with the aluminum in the capsule. They have a food-grade protective layer, both internally and externally.

How many times can a coffee capsule be used in the machine?

Only once.

My coffee dose was too short or too long. What should I do?

In such cases, zeroing out the machine may be necessary. To do so, follow these steps:

  1. Unplug the machine from the outlet.
  2. Press and hold both the short coffee and long coffee buttons simultaneously.
  3. While holding the buttons, plug the machine back in.
  4. Wait until the machine lights flash rapidly.
  5. Release the buttons and wait for the zeroing process to complete.
  6. The machine will be restored to factory settings.
How Is Decaffeinated Coffee Made?

Orfeu Decaffeinated Coffee uses the Swiss Water® process to extract caffeine.

This process uses water and is completely free of chemicals. It ensures a pleasant, non-bitter flavor in the cup, and removes up to 99.9% of the caffeine from the coffee, preserving its quality and unique characteristics.

What is the caffeine percentage in specialty coffee?

Roasted and ground Arabica coffee or whole beans contain 1.2% caffeine, while decaffeinated coffee in our last monitoring analysis showed a result of 0.09%, with the maximum permitted by legislation being 0.1%.

How much coffee for a drip brew?

For filtered coffee, we suggest approximately 33g of coffee grounds for 300ml of water.

What's the difference between Classic and Yellow Bourbon coffee blends?

Orfeu Classic coffee is balanced and medium roasted. It features floral, fruity, and caramel notes, high sweetness, balanced acidity, velvety body, and complex aromas, with a persistent and pleasant finish. Its intensity is equivalent to 6.

Orfeu Yellow Bourbon coffee has a medium-light roast, featuring citrus notes, mainly lime and tangerine. It has a light body, pronounced acidity, and complex aromas and flavors. Its intensity is equivalent to 5.

Both are specialty coffees, 100% Arabica origin.

Products-Olive Oils

Where are Orfeu olive oils produced?

Orfeu olive oils are produced in São Sebastião da Grama, between Mogiana Paulista and Southern Minas Gerais, at an altitude of 1,250m, in a privileged terroir with volcanic soil and low temperatures. The oil mill is located in the heart of one of Orfeu's farms, Rainha, surrounded by olive groves. This allows the olives to arrive very fresh, with all their qualities and aromas preserved.

How are olives harvested?

Our harvest is done manually, by the hands of people who work and live on the farm.

What is the degree of fruit ripeness for olive oil production?

Our olives are harvested while still green, to preserve the unique sensory properties of our oils.

What is the advantage of volcanic soil for olive oil production?

Volcanic soil is stonier and more aerated, characteristics that promote a richer and more diverse soil microbiota. This abundance of living microorganisms translates into a rare aromatic complexity in Orfeu olive oils.

Why do Orfeu olive oils display such a rare complexity of aromas and notes?

Orfeu olive oils stand out for their rare complexity of aromas and notes due to a series of factors that contribute to this achievement. Starting with the volcanic soil, moving through the unique characteristics of each variety in our olive grove, to the ripeness of the fruit, as well as the efficiency of our process and care in storage.

What varieties are present in the Orpheus olive grove?

We have the following varieties: Arbequina, Arbosana, Koroneiki, Picual, Coratina, Grappolo.

What is the difference between Orfeu's Blend da Safra and the other olive oils in the line?

The 2024 Harvest Blend is made with Grappolo, Picual, Coratina, and Frantoio varieties, elegantly balancing all the freshness present in the Orfeu olive grove. There are only 4,000 hand-numbered bottles, packaged in a presentable box. Each contains 350ml of olive oil.

The varietals continue to be produced artisanally, on a very small scale, by the hands of people passionate about the land and the olive grove. However, each variety has its own identity, a unique sensory profile, to cater to all tastes. Each contains 250ml of olive oil.

To get to know the 250ml olive oil family, which olive oil would you recommend I start with?

It depends on your palate; if you prefer a milder olive oil, you can opt for Arbosana. If you enjoy a slightly higher fruitiness, you can choose Koroneiki or Arbequina, which, in addition to fruitiness, offer a bit more pungency. However, if you value a more intense, bitter, and pungent olive oil, Picual is the recommended choice.

What is the shelf life of Orfeu olive oils?

24 months from the bottling date.

Origin and quality

I like your coffee and would like to resell it at my establishment. How do I do that?

Orfeu offers personalized products and services for your business. You can access our website area dedicated to Corporate Clients, and see more content here.

If you still have questions, please contact us via WhatsApp or email.

I've seen pictures of the Farm. Do you have a visitation program?

Thank you for your interest, but our team does not currently conduct tours of our factories.