After payment approval and invoice issuance, your order goes through the following stages until delivery:

Picking → Dispatch → Shipping by carrier → Delivery

The delivery time informed at checkout is automatically calculated based on the destination zip code, product availability, and selected shipping method.

Throughout the entire process, you will receive updates via the contact channels provided at the time of purchase.

Delivery times are calculated in business days, not including Saturdays, Sundays, and holidays, unless a specific condition is stated at checkout. Furthermore, the stated delivery times are valid for orders with payment approved by 12:00 PM (noon). For orders approved after this time, as well as for purchases made on weekends and holidays, 2 (two) additional business days must be added to the informed timeframe.

Delivery time may vary according to the destination region, considering differences between capitals, metropolitan areas, and inland cities.

To ensure a smooth delivery, we recommend that you:

• Check the delivery time by entering the destination zip code before completing the purchase;
• Carefully review the delivery address provided in the order;
• Track the delivery status through the My Orders area or via communications sent during the process.

Processing begins after payment approval. Card and Pix payments are usually confirmed quickly, while boleto payments may require an additional clearing period.

If there are any registration discrepancies or unexpected unavailability, customer service may contact you before shipping.

Orders placed after the cutoff time, on weekends, or holidays will begin processing on the next business day. Promotional campaigns and periods of high demand may also temporarily alter the preparation time.

Once the carrier receives the package, tracking information will be provided. The first movements may take a few hours to appear in the carrier's system.

Available shipping methods depend on the destination address and are automatically shown at checkout. Some locations may only have standard delivery or require additional shipping time.

In rural areas, hard-to-reach regions, or locations served by logistics partners, delivery may be directed to a nearby pickup point. When this occurs, the customer will be notified via the contact information on file.

An authorized person must be present at the address to receive the order. The carrier may make additional attempts if the first delivery is not completed, in accordance with the current policy.

• Keep your phone and email updated.
• Provide apartment numbers/suite numbers and landmarks.
• Check for any potential access restrictions at the address.
• Consult tracking to follow each step.