Subscription Club Policy

The Orfeu Subscription Club subscription is a relationship service that offers exclusive discounts, differentiated shipping, and continuous benefits for those who want to make specialty coffee part of their routine.

By subscribing to a plan, you agree to the terms and conditions below.

 

 

1. Membership and Participation

1.1. The subscription begins with the selection of eligible products (coffees and olive oils) that reach the minimum value of one of the plans available at the time of contracting.

1.2. From activation, you become part of the benefits program, including discounts and free shipping (depending on the plan).

1.3. Participation is personal and non-transferable, linked to the subscriber's CPF/Account.

 

 

2. Subscription Benefits

2.1. Benefits granted to members may include:

  • Progressive discounts according to the contracted plan (e.g., 15%, 18%, or 20%);

  • Free or subsidized shipping depending on the region and plan;

  • Exclusive and early offers for subscribers.

2.2. Subscription benefits are not cumulative with other promotions and campaigns, unless expressly informed by Orfeu.

2.3. If the subscription value does not reach the minimum required for a given plan, the corresponding benefits will not be applied.

 

 

3. Billing and Renewal Process

3.1. The subscription is billed monthly using the payment method provided by the subscriber at the time of contracting or data change.

3.2. Subscriptions remain active indefinitely, with automatic renewal every month, unless canceled by the subscriber.

 

 

4. Delivery Cycle and Shipping

4.1. Product shipping and freight follow specific logistics rules and may vary according to the subscription plan and delivery region.

4.2. The subscriber is responsible for keeping their delivery address updated in their account.

 

 

5. Changes, Pauses, and Cancellations

5.1. The subscriber can pause, change, or cancel any item of the subscription at any time via "My Account" > "Subscription" on the website or through Customer Service.

5.2. Product, plan, or frequency changes apply from the next billing cycle.

5.3. Cancellations stop future billing; items already shipped are not returned or refunded.

5.4. Pausing and resuming the subscription is allowed, but benefits (such as gifts or specific promotions) will be applied according to the active calendar at the time of return. Gifts are not retroactive or cumulative with previous subscription periods.

 

 

6. Right of Withdrawal

6.1. In accordance with the Consumer Defense Code (CDC), the subscriber can exercise the right of withdrawal within 7 (seven) calendar days from the activation of the subscription (payment confirmation), provided that the first order has not yet been delivered. In this case, the cancellation will be carried out without charge and the refund will be made according to the payment method.

 

 

7. Conduct and Use of Benefits

7.1. Any improper use of codes, benefits, discounts, or access to the subscriber area may result in suspension or cancellation of the subscription, without the right to reimbursement of amounts already paid.

 

 

8. Communication and Service

8.1. Official communications about the subscription, billing, plan changes, or benefits will be sent by email, WhatsApp, or other channels registered by the subscriber.

8.2. It is the subscriber's responsibility to keep their contact information updated.

 

 

9. Privacy and Data Protection

9.1. The processing of personal data follows the rules of applicable legislation, including the General Data Protection Law (LGPD), aiming at the execution and management of the subscription.
Data will not be shared with third parties without consent, except by legal obligation.

 

 

10. Changes to this Policy

10.1. Café Orfeu may update this policy as needed, by publishing the revised version on official channels.
Continued subscription after changes implies acceptance of the new conditions.

 

 

Our commitment

The Orfeu Club subscription was designed to make your relationship with specialty coffees more practical, advantageous, and delicious — with discounts, convenience, and a unique experience with premium products.